The passport of my wife has been expired last september 2016 but 3months before of expiration date we always monitor the availble appointment date but Until now (September 18, 2017) there is no available slot on DFA Cebu. This system of passport reniewal suppose to ease the burden of consumer but the actual happen is different because of reserve slot for fixer and agencies.
Online appointment should not be reserve for FIXER and AGENCY.
To have an appoint on DFA is very simple but it became worst because of the people who benefited from fixer money. If your trully aim is to lighten the process of passport, so follow the rules don't allow illegal activities will destroy your name.
Reason of review: Poor customer service.