April 5, we are DFA Alimall as scheduled 3PM but was accommodated at the verification area almost past 4PM i was hoping that all documents are ok since we were given a slip to proceed to Counter 1 and 2. We patiently waited for our turn to be served but to our surprised this agent named ELEA V.
PEREZ suddenly say pwede ka bumalik kasi malabo ang ospital at bigla sabi nagbasa ka ba bago ka pumunta dito in the tone na parang iritable at nais na ipariting na di mo alam magdusa ka. Pumasok siya ng halos mahigit 5 minuto at sabay naka CCTV ka oh. I answered yes I know.
Nag eexplain ako sayo na pareho lang sila ng ospital sabay sagot sya eh di bumalik k ng alas singko and ng makita ko ang relos ko 5 minuto na lang bago mag alas singko. Walang saysay ang pagsabi ninyo ng "we serve you with a smile" kung para bang naiinis kayo na may mga taong lumalapit sa inyong institusyon.
Product or Service Mentioned: Department Of Foreign Affairs Of The Philippines Passport Service.
Reason of review: Poor customer service.